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HHS and the death of "surge management"

by: Grace RN

Wed Jun 27, 2007 at 21:11:54 PM EDT


Just when I thought HHS was taking it all so seriously...now a new HHS initiative involving hospital discharges, patients with Medicare A benefits and a new appeals rights process is rolling-out nationwide on 7/1/07.

I work in a large university-based hospital in a major East Coast city & do what is called 'case management'. This involves dealing with various insurance companies to ensure that they have enough clinical information to decide if payment for each day of a patient's in-hospital stay is appropriate.(This is done using industry-based standards of care.) Discharge planning for patients either going home or to a rehab facility is also a big part of my job.
 

Grace RN :: HHS and the death of "surge management"
We were informed this week that effective 7/1/07 Medicare has added a new wrinkle-new paper work and (for us) an extremely time-consuming Medicare patient notification process of their right to appeal their impending dischargeto an overight company if the patient or family disagrees with it.

Now, this is well-intended I'm sure to prevent inappropriate discharges; however, there are a significant number of people who fight every day against going home. The reasons are varied; some are genuine social issues which cannot be cured by a stay in a hospital-sad but true-some are family/caregiver-related issues and very sadly-some are just 'I just like it here' issues.

Patients who choose to appeal their doctors' decision to discharge them (from a hospital to home or rehab) can call a quality oversight agency to appeal the decision. They will remain in the hospital until a decision on the appeal is made by the oversight company. If the patient loses their appeal, the discharge will have been delayed by days to weeks-however long it takes this oversight company to get back to us.

This will cause a tremendous backlog of patients who need to be admitted-creating longer stays in ER's or holding areas waiting for beds. Surge management? It was a bit of a pipe dream to start with but now-kiss the idea good-bye.

By tying up our time with the new process, we will have less time to actually DO the discharge planning. The potential domino effect is mind-boggling.

Congrats to the bureaucrat who thought this up.

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one of the points made by the CA DPH head
in the Fred Friendly video seminar is that with a surge or pandemic, the rules all have to be rewritten - downward. We go from standard of care to sufficiency of care.

This rule would go first. of course, HHS and the medicare rule writers are different arms of the same octopus.


"Medicare's Important Message"
One arm of the octopus doesn't know what the other one is doing.

In the meantime [ie pre-pandemic] this will create unnecessary extended hospital stays, inevitably increase hospital-acquired infections, put some small hospitals out of business, and keep the people who need them out of acute care beds. It is redundant and complete overkill.

It is better to look ahead and prepare than to look back and regret.


[ Parent ]
believe me, I'm not defending it!
I work with CRMs every day (clinical resource managers they're called here). Wonderful and creative people, numbed by the system sometimes. I get it. I'm just saying the issue is huge now, less so in a pandemic when the rule will be canceled early.

[ Parent ]
Long Term Care - already subject to discharge appeals
This kind of appeal process, which in some states can force the facility to provide care for an additional 4 months or more - potentially uncompensated - is already in place for medicaid covered patients in nursing homes (50-70% of the resident population). 

If the pandemic step-down discharge process (discharging everyone possible to the next lowest level of care) is to be effective and timely, all of these rules will need to be suspended on both a federal and state level. Unless this is done early and communicated well, the backlog will be huge. 

But just in time, we add the same dilema to Medicare covered patients in hospitals.  (Which often paves the way for private third-party payors to do the same.)

Fine thing for patients as long as we know how to undo it if we need to cut through it all quickly. 

(Would be interested to know if the hospital eats the interim costs if the patient appeal is denied - thus stretching budgets further and again reducing the financial ability to build any surge capacity or stockpile for JIC.)

ITW(Joel J)
Courage is resistance to fear, mastery of fear - not absence of fear.
- Mark Twain
 


[ Parent ]
Why is it people think a new
piece of paperwork is going to solve the problem?!  When I worked in the mental health field the amount of paperwork that was generated was enormous.  Most of it wasn't even for the clients benefit but was to keep the clinicians and administrators from getting sued.

A possible solution, and granted I've been out of the system so long I may not know the current trends/problems ...

Have them have to appeal from a step-down facility rather than from the hospital itself.  They can be readmitted if they win their appeal, but going to a step down facility during the appeal process would certainly help hospital surge capacity and keep costs down for everyone.

But heck, what do I know.  Its just if someone is well enough to complain about having to go home, they'd certainly at least be well enough to go to a step down facility during the appeal process.

Never doubt that a small group of thoughtful, committed citizens can change the world, indeed it is the only thing that ever has. -- Margaret Mead


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